We are committed to providing high-quality document processing services. If you are not satisfied with your subscription, please refer to the refund policy below.
1. 7-Day Money-Back Guarantee
For first-time subscribers, we offer a no-questions-asked full refund guarantee within 7 days of purchase.
- Whether you subscribe monthly or annually, if you submit a request within 7 days, we will refund the full amount to your original payment method.
- This policy applies only to the first purchase per user.
2. Refund Process
- Submit Request: Please send an email to [email protected].
- Provide Information: Include your registered email, order number, and reason for refund (optional, for product improvement only).
- Processing Time: We typically process your request within 1-3 business days.
- Arrival Time: Once approved, the refund will usually return to your account within 5-10 business days (depending on the bank or payment platform).
3. Non-Refundable Situations
We generally do not offer refunds in the following cases:
- Subscriptions past the 7-day refund window.
- Significant usage has occurred (e.g., used more than 50% of API quota or processed over 100 pages).
- Accounts banned for violating Terms of Service.
- Renewal orders (unless the subscription was canceled before the charge but failed due to system error).
4. Canceling Subscription
You can cancel auto-renewal at any time in your "Account Settings" page.
- After cancellation, your membership benefits will continue until the end of the current billing cycle.
- You will not be charged for the next billing cycle.
If you have any questions, please feel free to contact our support team.