Privacy Policy

Last updated November 26, 2025

This Privacy Policy applies to all websites and online services provided by Sungerine Labs LLC ("we," "us," or "our"), including but not limited to document reading, translation, verification, OCR, PDF processing, and AI conversation products (collectively, the "Services").

By using our Services, you agree to this policy.

1. Information We Collect

1.1 Content You Provide

  • Uploaded documents, images, PDF files
  • Text input, translations, comments, feedback
  • Account Information (e.g., email, username provided during registration)

1.2 Information Automatically Collected

When you use our Services, we automatically record the following information for system maintenance and security:

  • Device Information: IP address, browser type, operating system version, device model.
  • Usage Records: Access times, click logs, page dwell time, crash logs.

1.3 Document Processing & Caching

  • Temporary Processing: Files you upload are processed only in server memory or temporary storage (e.g., for OCR or translation).
  • Automatic Deletion: Once processed, files are typically permanently deleted from our servers within 24 hours, unless you choose to save them to cloud storage (if available).
  • No Training: We promise not to use your private document data to train our general-purpose AI models.

2. How We Use Information

We use your information only in the following scenarios:

  1. Providing Core Services: Such as translation, text recognition, format conversion, etc.
  2. Service Optimization: Analyzing anonymous usage data to improve product performance and user experience.
  3. Security: Detecting and preventing fraud, abuse, or security vulnerabilities.
  4. Legal Compliance: Complying with applicable laws and regulations.

3. Information Sharing

We do not sell your personal information to third parties. We may share information only under the following circumstances:

  • Service Providers: We may use trusted third-party cloud services (e.g., AWS, Google Cloud) to host data or provide computing power, all of whom are bound by strict data protection agreements.
  • Legal Requirements: We may disclose information if required by law (e.g., a court subpoena).

4. Data Storage & Security

  • Encryption: All data is encrypted during transmission using SSL/TLS technology.
  • Access Control: Only authorized employees have access to restricted data when necessary (e.g., to resolve technical issues) and are subject to strict confidentiality obligations.

5. Your Rights

Depending on your region (e.g., EU GDPR, California CCPA), you may have the following rights:

  • Access: Request to know what personal information we hold about you.
  • Deletion: Request to delete your account and related data.
  • Correction: Correct inaccurate personal information.

To exercise these rights, please contact: [email protected]

6. Children's Privacy

Our Services are not intended for children under 13. If we discover that we have inadvertently collected personal information from a child, we will delete it immediately.

7. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be notified via website announcement or email. Continued use of the Services indicates your acceptance of the updated policy.